Shipping Policy

Falcony Mart Shipping Policy

Order Processing: At Falcony Mart, we are committed to delivering your orders promptly and efficiently. All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

• Standard Shipping: Delivery within 5-7 business days.
• Express Shipping: Delivery within 2-3 business days.
• Next-Day Shipping: Delivery within 1 business day.

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Please note that some products may ship directly from our suppliers, and delivery times may vary.

Shipping Destinations: We currently ship to addresses within the country/region and international shipping is available to all countries. Please note that international shipments may incur additional customs duties or taxes, which are the responsibility of the customer. Products sourced from global suppliers may have longer shipping times and separate tracking details.

Order Tracking: Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can track your order using the link provided in the email or by visiting our website’s order tracking page. For items shipped directly from our suppliers, tracking information may be provided separately.

Shipping Delays: While we strive to deliver your order within the estimated delivery times, unforeseen circumstances such as severe weather, holidays, or customs delays may affect the shipping process. In such cases, we will do our best to notify you of any delays. Additionally, products coming from different suppliers may arrive separately and at different times.

Shipping Address Changes: If you need to change your shipping address after placing an order, please contact our customer service team immediately at shipping@falconymart.com. We will do our best to accommodate your request; however, changes cannot be guaranteed once the order has been shipped. For products shipping from our suppliers, address changes may not be possible once the item is in transit.

Damaged or Lost Packages: Falcony Mart is not responsible for packages lost or damaged in transit. If your package arrives damaged or is lost in transit, please contact the shipping carrier to file a claim. We will assist you in the process as much as possible. For items shipped directly from our suppliers, please reach out to our customer service team for assistance.

Returns and Exchanges: Please refer to our Return Policy for information on returns and exchanges. Products sourced from our suppliers may have specific return instructions, which will be provided upon request.

Contact Us: If you have any questions or concerns about your order or our shipping policy, please contact us at shipping@falconymart.com.

Thank you for shopping with Falcony Mart. We appreciate your business and look forward to serving you!