Refund and Returns Policy

At Falcony Mart, customer satisfaction is our priority. If you’re not satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

1.1 Items must be returned within 30 days of receipt.
1.2 Products must be unused, in their original packaging, and in the same condition as delivered.

2. Non-Returnable Items

2.1 Digital products, physical health education services, and gift cards are non-refundable.
2.2 Personalized or custom-made items are not eligible for returns.

3. Refund Process

3.1 Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
3.2 Approved refunds will be processed within 7-10 business days, and the amount will be credited back to your original payment method.

4. Shipping Costs

4.1 Return shipping costs are the responsibility of the customer unless the return is due to a product defect or error on our part.
4.2 Original shipping fees are non-refundable.

5. Damaged or Defective Items

5.1 If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage.

6. Contact Us

For questions or concerns regarding returns or refunds, please reach out to us at support@falconymart.com.